At Jumbo Toys Hub, your satisfaction is our top priority. We want you to love every purchase, but if something isn’t quite right, we’re here to make things better. Please review our Refund and Returns Policy below:

1. Eligibility for Returns:

• Products can be returned within 30 days of delivery for a full refund or exchange.
• Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
• Certain items, such as clearance products or personalized toys, may not be eligible for return.

2. How to Initiate a Return:

• Contact our customer support team at customercare@jumbotoyshub.com to begin the return process.
• Provide your order details, including the order number and reason for the return.

3. Refunds:

• Refunds will be processed once the returned item is inspected and approved.
• Refunds will be issued to the original payment method used during purchase.
• Please allow 7-10 business days for the refund to reflect in your account.

4. Exchanges:

• If you receive a defective or damaged item, we’ll be happy to exchange it for the same product at no additional cost.
• Contact us within 7 days of receiving the product to request an exchange.

5. Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the item was defective or delivered in error.
• For exchanges, shipping costs for the replacement product will be covered by us.

6. Non-Returnable Items:

• Clearance and sale items, customized products, and gift cards are not eligible for return or exchange.

7. Important Notes:

• Products returned without prior approval or outside the 30-day return window may not be eligible for a refund or exchange.
• We reserve the right to refuse returns that do not meet our policy criteria.

We’re here to ensure your experience with Jumbo Toys Hub is nothing short of delightful. If you have any questions or need assistance, don’t hesitate to reach out to our support team.